Last updated: October 29, 2026
We want you to be happy with every order from The Bible Shop. This policy explains how to cancel an order, return an item and get a refund.
Cancelling an Order
- Before dispatch: you can cancel free of charge. Email support@thebibleshop.in with your order number as soon as possible, and we will refund the full amount.
- After dispatch: the order can no longer be cancelled after it is shipped, and no returns are available, except for the defective or wrong items as specified in the next section.
- We may cancel an order in view of certain specific events, for example, if an item is out of stock or we cannot deliver to your pincode. If we do, we will refund the full amount to your original mode of payment.
Returns and Replacements
- Damaged, defective or wrong items: notify us about any damaged or wrong item within 24 hours of delivery, with photos as proof of damage or incorrect shipment. We will replace the item or refund you after verifying the claim with the delivery partners.
- Items we cannot take back (unless they arrive damaged, defective, or wrong): personalized or made-to-order items such as custom verse boards, items that have been used, or damaged after delivery.
To start a return, email support@thebibleshop.in with your order number, the item, and photos to support your claim.
Refunds
- Approved refunds are made to your original payment method through Razorpay within 7 business days.
- After we send the refund, your bank or card provider may take a few more days to show it in your account.
- Payment taken but no order: if money was deducted but your order was not placed, the amount is usually reversed automatically by your bank within a few business days. If it is not, email us with the transaction reference and we will sort it out.
Questions
If you are not satisfied with how your request is handled, you can escalate the concern to our grievance team at info@thebibleshop.in.